Quality guarantee

The quality you expect or your money back

That's our guarantee. When you know and love a brand of pet product, it's important to get what you expected.

This is our promise to you:

• The exact brand you ordered,
• From the same manufacturer,
• With the same ingredients,
• At the same dosage,
• Just like what you would buy from your vet,
• 100% genuine, no imitations (EPA's genuine product check instructions)

If you believe you didn't receive the quality of product you expected, we promise to do the following.

• Accept return of the product,
• With a full refund,
• Pay up to 5% of the product price in return shipping costs, (upon safe arrival of returned item)
• Do it with a smile

But only if;

• There is a maximum 1 dosage used in the returned item(s)
• Items are sent back within 30 days of original delivery date

• The same medications as what you buy from your veterinarian
• Fresh as possible with long expiry dates due to our high volume of sales
• Delivered free, directly to your door